Shipping policy

Xileto Shipping Policy

At Xileto, we are committed to providing a smooth and reliable shopping experience. Below you’ll find important information about how and when your order will be shipped.

Shipping Locations

Xileto currently ships within the United Kingdom only.
At this time, we do not offer international shipping.

Shipping Costs

Free Standard Shipping

All orders shipped within the United Kingdom qualify for free shipping, with no minimum order requirement.

Order Processing & Delivery Times

Order Cut-Off Time

Orders placed before 5:00 PM (UK time), Monday–Friday will begin processing the same business day.

Orders placed after this time, or on weekends or public holidays, will be processed the next business day.

Handling Time

Orders are processed within 1–2 business days (Monday–Friday).

Transit Time

Once dispatched, orders typically arrive within 6–8 business days (Monday–Friday).

Estimated Total Delivery Time

7–10 business days from order placement.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak shopping periods.

Shipping Carriers

We partner with trusted UK courier services to ensure safe and timely delivery, including:

Royal Mail

DPD

Evri (formerly Hermes)

Courier selection is based on destination, parcel size, and delivery efficiency.

Order Confirmation & Tracking

Once your order has been shipped, you will receive a dispatch confirmation email.

Where available, tracking details will be included in this email or provided upon request by contacting our customer support team.

Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact our customer support team as soon as possible. We will work with the courier to investigate and resolve the issue promptly.

Need Help?

For more information, please visit our FAQs page or contact our customer service team.

Contact Information

Store Name: Xileto

Address: Westmark Tower, 1 Newcastle Place, London, Greater London, W2 1DB

Email: info@xileto.com

Phone: +44 7587 495 899

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK time)

We aim to respond to all enquiries within 1–2 business days.