Frequently Asked Questions (FAQ)

Welcome to the Xileto Frequently Asked Questions page.
We’re here to help make your shopping experience simple and enjoyable. If you need any additional support, our customer care team is always happy to assist.

1. How long does it take to receive my order?

Our estimated delivery times within the United Kingdom are as follows:

Order processing time: 1–2 business days

Shipping transit time: 2–5 business days

Estimated total delivery time: 3–7 business days

For more details, please visit our Shipping Policy page.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United Kingdom.
For full details, please refer to our Shipping Policy.

3. Where is Xileto located?

Xileto is a UK-based online brand. We proudly serve customers within the United Kingdom only.

4. What should I do if I receive a defective or damaged product?

If your order arrives defective, damaged, or incorrect, we’ll replace it at no additional cost.

Please contact our customer support team within 30 days of delivery so we can resolve the issue promptly.

For more information, please see our Refund Policy.

5. Can I cancel my order after placing it?

Yes. You may cancel your order within 24 hours of purchase, provided it has not yet been dispatched.

To request a cancellation, please contact us as soon as possible.

6. What is your return policy?

We offer a straightforward 30-day return policy for eligible items.

Full terms and conditions are available on our Refund Policy page.

7. When will I receive my refund?

Once your returned item has been received and inspected, your refund will be processed.

Refunds are usually issued within 7 business days and returned to your original payment method.

Please note that processing times may vary depending on your payment provider.

8. Do your products come with a warranty?

Yes. All Xileto products include a 30-day warranty covering manufacturing defects.

Please refer to our Refund Policy for warranty details.

9. How can I contact customer support?

You can contact our friendly customer support team through our Contact Us page or by emailing us at:
📧 info@xileto.com

10. Do you ship internationally?

No. Xileto currently ships within the United Kingdom only.

11. Do you have a physical store?

Xileto operates as an online-only store, allowing us to offer competitive pricing and a wide selection of products.

12. Do you accept bulk or trade orders?

Yes, we do. If you’re interested in placing a bulk or trade order, please get in touch with our customer support team for further information.

13. How do exchanges work?

For instructions on how to exchange a product, please visit our Refund Policy page.

14. How can I track my order?

Once your order has been dispatched, you’ll receive tracking details.

Contact Information

Store Name: Xileto

Address: Westmark Tower, 1 Newcastle Place, London, Greater London, W2 1DB

Email: info@xileto.com

Phone: +44 7587 495 899

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

We aim to respond to all enquiries within 1–2 business days.