Xileto Payment Policy

At Xileto, we aim to make your checkout experience simple, secure, and transparent. This Payment Policy outlines the accepted payment methods and how payments are processed on our website.

1. Accepted Payment Methods

We offer a range of secure payment options for your convenience. Xileto accepts the following payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express

PayPal

Buy Now, Pay Later services (such as Afterpay / Clearpay, where available)

Apple Pay & Google Pay

Bank Transfers (available for bulk or wholesale orders — please contact us for details)

2. Currency & Pricing

All prices displayed on the Xileto website are in British Pounds Sterling (GBP).

Prices are subject to change at any time without prior notice.

Any applicable taxes or delivery charges will be calculated and shown at checkout before payment is completed.

3. Payment Processing

Full payment is required at the time of purchase.

Orders will not be processed or dispatched until payment has been successfully received.

If a payment is declined or unsuccessful, the order will not be confirmed.

4. Secure Payment Processing

Xileto uses SSL encryption and trusted, industry-standard payment gateways to protect your payment information.

We do not store or have access to your card details or payment information at any time.

5. Refunds & Chargebacks

Refunds are handled in accordance with our Refund Policy.

If you believe there has been an error with your payment or transaction, please contact us before initiating a chargeback so we can assist you promptly.

Unauthorised or unjustified chargebacks may be disputed.

6. Fraud Prevention

To protect our customers and our business, Xileto reserves the right to cancel, delay, or place on hold any order that appears to involve fraudulent or unauthorised activity.

For high-value orders, additional verification may be required before processing.

7. Contact Information

If you have any questions regarding payments or billing, please contact us using the details below:

Store Name: Xileto

Address: Westmark Tower, 1 Newcastle Place, London, Greater London, W2 1DB

Email: info@xileto.com

Phone: +44 7587 495 899

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK time)

We aim to respond to all enquiries within 1–2 business days.